Frequently Asked Banking Questions

FREQUENTLY ASKED QUESTIONS

• What type of accounts does the bank offer?

  We provide a full range of personal and business accounts, including free checking, money markets, savings, certificates of deposit, and tailored commercial banking options. Each one is designed to support the way our customers live, work, and grow.

  What digital banking tools does the bank offer and how do I enroll?

  You can manage your accounts anytime, anywhere with our digital banking tools, including online and mobile access.

  Online/internet banking: Please register for online access then complete the form and click on the submit button. Approval of your application generally requires 1 to 2 business days. Approval is not always guaranteed.

  Mobile banking: Download the FNBB mobile banking app. Log in using your User ID and Password to access your account information securely.

  What should I do if my debit card is lost or stolen?

  Call us right away so we can protect your account. We’ll help you freeze the card, review recent activity, and issue a replacement quickly. We also recommend saving the customer service number from the back of your debit card in your phone ahead of time. Simply call and follow the prompts to report your card lost or stolen.

  For faster access in situations like this, we recommend reporting your card lost or stolen through the card management tool found on our mobile banking app. Tap MY CARD to get started and be sure to turn on automatic app updates to get new features as soon as they’re rolled out.

  What are your hours and ATM locations?

  Our hours are:

  Monday-Friday

  Lobby 9:00 am to 5:00 pm

  Drive-up 7:00 am to 6:00 pm

  Saturday

  Lobby 8:00 am to 1:00 pm

  Drive-up 8:00 am to 1:00 pm

  Find surcharge free ATMs available through our network at Moneypass

  How do I set up direct deposit or automatic payments?

  You’ll need to initiate the direct deposits or automatic payments with the merchant or financial institution using FNBB’s routing number and your account number. Another option is using our bill payment system that we offer through our online banking.

  Are my deposits insured?

  Yes. All FNBB deposit accounts are insured by the FDIC up to applicable limits, giving you the security and peace of mind you deserve.

  To learn more about FDIC coverage, go to https://www.fdic.gov/about

  To calculate your FDIC coverage, go to https://edie.fdic.gov/calculator.html

  How do I transfer money between accounts or to another person?

  You can transfer funds through online banking or the FNBB mobile app. Internal transfers post quickly, and person-to-person options are available for sending money securely through Zelle.

  What security measures does the bank use to protect my information?

  We combine strong security practices with advanced digital safeguards to keep your information secure. That includes encryption, multi-layer authentication, account monitoring, and a commitment to customer education.

  How do I contact someone at the bank?

  • You can call us at 708-485-2770
  • Visit us in person at 9136 Washington Ave, Brookfield, IL 60513
  • Or send a secure message online or through mobile banking

  Our team is here to help and responds promptly during business hours!

  What loan options are available if I need financing?

  If you own a home or are planning to buy, a home mortgage loan can help you finance a purchase with structured long-term repayment. A home equity loan lets you tap into the value you’ve already built in your home and can be great for larger expenses like home improvements or major life events. And if you’re thinking about building new or renovating a property, a construction & rehab loan structures financing around your project timeline, releasing funds in phases as work progresses. Curious about how that works? Our post What Are Construction Loans & How Do They Work is a great place to start before you ever sit down with a lender.

  How does a construction loan work differently from a regular loan, and how do draws factor in?

  Unlike a traditional loan where you receive all the funds upfront, a construction loan releases funds in stages, called draws, as your project hits key milestones. For example, funds may be disbursed after the foundation is poured, then again after framing, and so on through completion. This approach helps ensure funds are available when needed while allowing you to pay interest only on the amount that has been disbursed. To keep you project moving forward, First National Bank of Brookfield works with local inspectors who efficiently review completed work, verify progress, and fund draws quickly so contractors are paid promptly and construction stays on schedule.

  Want to go deeper before your first conversation with a lender? We break down everything from draw schedules and inspections to builder requirements and custom home planning in our post, What Are Construction Loans & How Do They Work. It’s a great starting point for anyone planning a project.

  Now that my home is finished, what do I need to do to convert my construction loan into a permanent mortgage?

  When construction is complete and your home is ready for occupancy, or if you’re currently living in your new home, our experienced mortgage loan officers can help you secure end financing, or long-term financing to help you pay off the construction loan. From breaking ground to move-in-day, the FNBB team is here to support you every step of the way.

  How can I apply for a mortgage or home equity loan?

  Reach out to us online or meet with one of our experienced lenders. They’ll walk you through the needed documents and guide you from application to closing with the personal attention our customers count on.

  What types of multifamily properties are eligible for financing, and is there a minimum or maximum number of units required?

  From duplexes to larger multifamily buildings, First National Bank of Brookfield offers financing for a range of properties. Whether you’re starting small with a two-unit property or expanding into a larger complex, our team can structure a loan around your specific investment. We encourage you to reach out directly to discuss your property type and investment goals so we can identify the financing option that best fits your situation.

  What does the multifamily loan application process look like, and how long does it typically take to close?

  At First National Bank of Brookfield we believe the lending process should be straightforward and transparent. From your initial application through closing, our team guides you every step of the way. We’ll help you understand what documents you’ll need, how decisions are made, and what to expect at each stage. Because decisions are made locally, we are often more flexible and efficient than larger institutions. Contact us to discuss your project timeline and we’ll work to structure the process around your needs.

  What happens to my commercial construction loan once the project is complete?

  Once construction wraps up on your commercial project, your financing needs shift from building the project to holding or selling it. Depending on your goals, First National Bank of Brookfield can help transition your construction loan into a long term solution that fits what comes next. If you’re planning to hold the property as a rental or investment, a commercial real estate loan or multifamily loan may be a natural next step. Our team will work with you well before your project wraps up to make sure that transition is smooth, timely, and aligned with your overall investment strategy.

  What should I have ready before applying for a commercial loan?

  While every situation is unique, most business loan applications benefit from having a few key things in order ahead of time. These typically include a clear picture of how the funds will be used, recent financial statements or tax returns, and a general sense of your repayment timeline. If your loan involves real estate, details about those assets are helpful as well. That said, you don’t need to have everything figured out before reaching out. Our lenders are here to walk you through the process from the very beginning and help you feel prepared and confident before you ever submit an application.

  How can I access my bank statement online?

  Sign up for FNBB’s online/mobile banking to view and download your statements securely anytime.

  Where can I enroll in online banking?

  Enrolling in online banking is simple. Customers can get started by visiting our Online Banking page and following the enrollment steps. If you need assistance or have questions during the process, our team is happy to help.

  What transactions can I complete through FNBB’s drive-thru?

  Routine teller transactions such as deposits, withdrawals and loan payments are available at FNBB’s drive-thru during business hours — check with the branch for specifics.

  Does FNBB sell foreign currency?

  Yes, we can order foreign currency for our customers. Foreign currency is delivered overnight. There is a $20 charge for this service.

  What are FNBB’s domestic and international wire transfer fees and wiring instructions?

  FNBB charges $25 for any outgoing domestic wire transfers and $60 for any international wires. Incoming wires that are received will incur a $10 fee. When initiating a wire transfer, you’ll need the recipient’s name, recipient’s address, recipient’s bank, account number and ABA/SWIFT code.

  Does FNBB count coin?

  Yes, we can count coins for our FNBB customers. There is a coin service fee of 2% if coin is over $50.

  Does FNBB have safe deposit boxes?

  Yes, FNBB offers a wide array of sizes and prices to fit your needs. Our boxes are rented on an annual basis. Please call or come in to speak with any of our friendly personal bankers who can assist you with your SDB questions.